our work(BY SERVICES)
Enhancing user journeys and customer experiences through insightful and responsive design, we have energized businesses across APAC, the Americas, and Europe.
- Customer Research
- Culture Of Innovation
Creating a highly engaging & gamified online learning experience for Navgati
that could scale alongside the highly engaged offline learning experience
- Culture Of Innovation
Demonstrating How Customer Empathy Is Key To Great Marketing At 3M
empowering marketing leaders with the skills to build customer empathy
- Customer Research
- Experience Innovation
- Culture Of Innovation
Amplifying And Reimagining Marketplace Experiences Using Customer-Centric Practices At Flipkart
crafting and reimagining experiences across sellers, vendors, payments, logistics & perations
95% Vendor adoption
top 100 vendors were active on the platform in 12 weeks
4X Engagement
within the 1st month, the weekly active page views per active vendor went up
25% Call reduction
For customer support on the payment platform within the first 3 months
- Culture Of Innovation
Catapulting Leadership Development At HP Using Design Thinking
how to be an empathetic leader who collaborates and leverages influence to be a more effective leader
- Customer Research
- Culture Of Innovation
Helping Myntra's Product Leaders Build Deep Customer Empathy
delighting customers by solving critical problems in fashion tech
- Customer Research
- Experience Innovation
- Culture Of Innovation
Using Design Thinking To Improve Worker Safety At ITC's Paper Manufacturing Division
nudging employees and managers to follow safety protocols using behavioral science
75% Unsafe reporting
increased reporting of unsafe acts
15% Resolution
increase in resolution of unsafe conditions
↓ unsafe conditions
decrease in unsafe acts & conditions (over time)
- Culture Of Innovation
Elevating The Customer Experience At BI Worldwide
infusing customer centricity within the organisation to allow meaningful products and services, to be part of the business conversation and sales
- Customer Research
- Culture Of Innovation
Driving Customer Centricity At Smartdrive IDC, A Driver Safety & Analytics Company
increasing empathy for customers being evaluated resulting in higher employee engagement
- Customer Research
- Culture Of Innovation
Driving Best-In-Class CX As The Client Was Transitioning From On-Premises To SaaS
using customer journey maps to identify key moments & develop a cx strategy
- Customer Research
- Culture Of Innovation
Create A Culture Of Customer Driven Innovation For An Education Focused Tech Company
aiming to create equal opportunities for learning for all
- Customer Research
- Culture Of Innovation
Fortifying The Environment, Health, And Safety Efforts Of One Of The World's Largest Oil Companies
using a methodical and human-centered approach to determine the right EHS product for the global team